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Frequently asked questions
- If my sensor doesn’t have a Sigfox signal on the location, will you refund me?
- What warranty can you give me for the sensors and ZOOCO licenses?
- How can I buy and activate a ZOOCO license?
- How will I extend the validity of my sensor connection, after 1 year expires?
- If I stop using the sensor with a year-long license, will you refund me for the months I didn’t use it?
- I am not sure I can set the sensor properly. Can someone come to my home and give me a hand?
- Can multiple people access the data from a single sensor?
- What happens to the sensor data, if I don’t extend my yearly license?
- Is the application secured? Can someone find out I’m not home through the app?
- How can I extend the validity of the sensor connectivity after a year?
- How much do you guarantee the app availability? Do you refund due to longer blackouts?